Refund policy

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↩️ Returns & Exchanges Policy

We want you to feel confident shopping with Lindalma. Please review the details below to understand which items are eligible for return or exchange and how the process works.

Print‑On‑Demand Items

Print‑on‑demand items are made especially for you once an order is placed.
Because these products are custom‑made, print‑on‑demand items are final sale and are not eligible for returns or exchanges, except in cases where the item arrives damaged or defective.

If you receive a damaged or incorrect print‑on‑demand item, please contact us within 7 days of delivery so we can assist.

In‑Stock Items (Non–Print‑On‑Demand)

Eligible in‑stock items may be returned or exchanged according to the conditions below:

Items must be unworn, unused, and in original condition
Original tags and packaging must be included
Return or exchange requests must be submitted within the stated return window

Return Window

All return or exchange requests must be submitted within 7 days of delivery, as confirmed by the carrier’s tracking information.

Requests submitted outside this window are not eligible for return or exchange.

Exchanges

Exchanges are available only for the same product in a different size, subject to availability
If the requested size is unavailable, a return may be processed instead
Exchanges are limited to one per eligible order

How to Start a Return or Exchange

To request a return or exchange:

Contact us through our Contact page
Provide your order number and reason for return or exchange
Approved requests will receive further instructions

Refunds

Approved returns are refunded to the original form of payment
Refunds are processed within 5–10 business days after the returned item is received and inspected
Original shipping charges are non‑refundable